Overview

Position Summary:

The Operational Key Manager will be responsible for the day to day management and direction of a the assigned YLA account relationships. The Operational Key Manager oversees the delivery/KPIs of various services as specified in the service agreement between the parties or in customer procedures, while continuing to develop and grow the current business. Services may cut across many different phases of the supply chain and multiple vendors of the customers The Operational Key Manager generally consist of handling one strategic account in which the person is located at said account.

Customer Relationship Management: The Operational Key Manager will function as the primary representative, responsible for building and maintaining a positive relationship with assigned client. The Operational Key Manager will communicate with clients by telephone, email, or in person, as needed; provide product and service information and answer other general account questions.

Client Expert: The Operational Key Manager will proactively consult said client on best practices and necessary system and process changes to achieve client goals throughout the year. In addition, the On Site / Client Manager will maintain and create business relationships within the marketing, sales and other strategic departments of the account as needed. Work directly with customers and act as advisors regarding services provided and resolutions.

Responsibilities

Essential Duties and Responsibilities:

• Understand and have the tactical expert knowledge to perform the primary functions.
• Be the primary communication median between Customers and 3PL/freight forwarder.
• Proactively monitor and correct any data integrity related issues.
• Proactively monitor, validate, and distribute predefined KPIs (Supplier/origin/carrier/trucker/destination/etc.) to FDS.
• Monitor and enforce the existing SOP at each origin office.
• Be responsible for creating or updating and disbursing Customers SOP revisions, when needed.
• Participate in a daily, weekly, or monthly conference call and/or face-to-face meetings with Customers on assigned accounts, when requested.
• Responsible for coordinating and utilizing internal resource and personnel to meetCustomers expectations.
• Responsible for providing Customers with adequate support-coverage during holidays and outside the normal work hours, when requested.
• Monitor operational trends and exception to provide guidance to Customers on how to improve processes.
• Provide daily, weekly and monthly reporting support.
• Ability to analyze the supply chain process and recommend methods to improve efficiency.
• Ability to identify problems proactively and implement effective solutions.
• Must be fluent in Japanese language

Other Duties include:

• Key escalation point for support and service issues
• Ability to make independent choices and implement operating practices for individual customer
• Set and run weekly client status meetings
• Quality assurance of client deliverables and activities
• Monthly/Quarterly Account Performance Review with branch management
• Assess quality, productivity and performance of all services provided to assigned clients and employees performing such services

Qualifications

Education and Experience:

3 or more years’ related experience in international shipping or international logistics. An equivalent combination of education and experience may be considered.

• Strong interpersonal and communication skills (written & oral). Must be able to effectively articulate views both within the Company and externally with clients.
• Ability to develop strategies and tactics to meet existing and new clients' needs and provide customized solutions.
• Strong relationship builder and communicator
• Highly organized and results oriented
• Demonstrated ability and flexibility in adapting to a constantly changing environment

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.